CULTURE CHANGE &
TRANSFORMATION
Connect the dots from culture to results
Culture starts at the top. It’s a reflection of the beliefs, values and behaviours of your leaders – past and present, and how those attributes have shaped the way you do things in your workplace. Mostly it's a reflection of the behaviours that get rewarded, those that get reprimanded and those that get overlooked.
​For more than 20 years, Peak Performance has been helping organisations to succeed by making the connection between culture, strategy and bottom-line results. Starting with values, behaviours and emotions we join the dots between people, performance, purpose and profit.
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Focused on creating value for all stakeholders, our customer-centric approach to culture transformation builds your culture advantage and drives better business results.
“I've had the opportunity to work with Peak Performance on a number of larger change programmes. If you are looking to help your organisation become more customer obsessed then this is the team that can help you achieve your goals.”
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– Director of Service, Vodafone New Zealand
Culture Transformation Process
Develop a culture that's right for you
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The Peak Performance culture transformation process is a collaborative, creative and enjoyable experience that will help you to:
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understand what your people value the most so you know how best to motivate them and keep them passionately engaged
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diagnose what is working and what's not in your current workplace culture so you can reinforce the strengths and address any underlying issues
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design the optimal culture to inspire your people to deliver the strategy
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develop and embed initiatives that drive the culture change you need to achieve your goals
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Let us help you select the right culture assessment tools and approach for your business and then work together to co-create a measurable pathway to your optimal organisational culture - one that's right for your people, your customers and your bottom line.
Take a customer-centric approach to culture change
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Culture change is a complex process. That's why Peak Performance has developed a customer-centric CULTURE change framework to plan and guide your progress. Our experienced culture change consultants can help you to action each of the eight steps:
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COMMUNICATE: Involve, inform and inspire through clear, consistent and constant communication.
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UNDERSTAND: Clarify the 'big picture' so everyone understands the why, how, what and when, as well as the WIIFM!
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LEAD: Lead people through the emotional stages of change.
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TEAM: Get the right people in the right roles, working together as a team.
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URGENCY: Create a bias for action and keep things moving forward.
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REVISE THE PLAN: Keep track of progress and correct your course.
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EMBED: Execute the plan, persevere until change sticks, then keep improving.
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The Peak Performance team is here to help you to develop a thriving and sustainable culture that puts the customer at the heart of your business.
